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SurePayroll FAQ

  • How do I run payroll?

    It's easy to run payroll on the new user experience. Download the attached guide to help walk you through the process. If you need additional assistance, please contact Customer Care....

  • Where's the Secure Call-in ID?

    For added security, we've moved the Secure Call-in ID to the Help Tab where it cannot be easily viewed by anyone passing by your computer. Simply click Help in the top right-hand corner. You'll see th...

  • How do I run my household payroll?

    It's easy to run payroll for your household employee(s) on the new user experience. Download the attached guide to help walk you through the process. If you need additional assistance, please contact ...

  • Additional Pay Options

    What are additional pay options? Additional pay options, such as a bonus or commission, are additional checks that are paid out to an employee and are separate from their regular pay. Additional check...

  • What happened to the Payroll Preview Details report?

    All the data from the Payroll Preview Details report from the old user experience is still there, just in an easier to read format. On the Payroll Preview screen, you can select the Summary or Details...

  • How do I log out?

    To log out, simply click your user name at the top right, then click the Logout link....

  • Do I need to provide payroll history reports when I switch to a different payroll service?

    When you switch payroll providers in the middle of the calendar year, you will need to provide us with wage (or payroll) history reports for all employees. This will ensure we can accurately capture p...