Your employees are set up with a username the first time you process payroll for them. They will receive an email with the username to the email address entered on their Employee Profile. Here’s how you can help them log into their Employee Portal to view their paystubs, employee information and W-2 information at year-end.
Note: Employees log in on the same webpage you do under the “Employee Account” section on the right-hand side of the screen. If the employee cannot locate the email that provides their username, they can click the Forgot Username/Password? Link.
Locating the Username:
- Login to your payroll account and navigate to the Employees Tab to access the Employee list.
- Locate the employee who needs login help (if the employee is not listed, you may need to add more filters such as terminated or inactive employees). NOTE: An employee will not have access to their portal if they are terminated.
- Verify with the employee what username they are using compared to the username that displays on the employee list for them. Ensure they are using the username that displays in your payroll account.
NOTE: If the username the employee provided matches the profile, make sure the Employee Portal Access in the Personal tab is toggled to ON. If the portal is toggled to OFF, the employee will not have access. Once you toggle the access to ON, you will be required to enter the employee’s email address before saving the changes.
Username Recovery:
The employee can recover their username following the steps below:
- Click Forgot Username/Password? located under Employee Account on the Payroll Login page.
- Select Forgot Username.
- Enter the e-mail address.
- Check the reCAPTCHA box and select Submit.
- An email will be sent.
NOTE: If the employee says they did not get an email, they should check their spam or junk email folder.
Password Help:
If the employee is not sure what their password is, and they have logged in at least one time, they can reset their password themselves by clicking on the Forgot Username/Password link on the login page.
If necessary, you can reset the password for them from your payroll account:
- Login to your payroll account and click on Employees.
- Click on Log In Help. Then click on Reset Password. Note: you should verify the email address for the Employee is correct before resetting the password.
- An email will be sent to the employee's email address that is on their profile. The employee will need to follow the instructions on the email by clicking the link, entering the new password and re-entering the password, then click on Save Password.
Note: If the employee did not receive the email, be sure to have them check any spam or junk email folders.