Your business means a lot to us, and we’re sorry to see go. If there’s anything we can do, please reach out via the Help page.
Cancelling Your Subscription
- Make sure you've processed your last payroll with us. You won't be able to process payroll after cancelling your subscription.
- Click Company
- Click the Subscription section
- If you don't see the Subscription section, click Help in the navigation
- Submit an online termination request via Contact Us or Chat to get started
-
Submit a request via Contact Us. You'll get a reply in 7-10 business days.
- Click the Cancel Subscription button
- In the popup, confirm you want to cancel your subscription
- If needed, a prompt will appear that asks you to Reset Payroll
- Choose your reason for leaving. This helps us improve our product.
- Choose when you want to end your subscription. This affects your final tax payments and filings.
- Choose how long you want to access your payroll reports
- Review your choices and check the "I understand" checkbox
- Click Cancel Subscription
- In the popup, confirm you want to cancel your subscription
- You'll see a green banner on the dashboard letting you know your cancellation was successful. You'll receive an email letting you know more about what happens next.
-
If you're cancelling subscriptions for more than one company in our payroll system, you will need to complete the Cancel Subscription process for each individual payroll account.
Your subscription will be active until the termination process is complete. We'll keep making tax payments and bill for services until you successfully complete the Cancel Subscription process. We're required to do this as part of our service agreement to make any tax payments and file with the tax agencies.
Final Billing
We'll bill you through the final month of being active. You'll get the final bill 30-45 days after closing your account.
Tax Reconciliation
If you choose to stop tax payments and filings immediately:
-
If we haven't paid your payroll taxes yet or couldn't pay your payroll taxes early, any tax money we collected will be refunded within 4-6 weeks.
If you choose to have us pay and file quarter or year end taxes:
- If there are taxes due that we haven’t collected and you selected us to complete the quarter or year, we’ll collect the necessary funds from you.
We hope you consider us in the future for your payroll needs!